Frequently Asked Questions
We know you may have questions about PeerConnect, and we encourage you to book a demo to get comprehensive answers, however, we have compiled a list of FAQ below for your convenience.
How much does PeerConnect cost?
Pricing for PeerConnect varies by department size but average costing is less than .15 cents per member per day.
How does the payment work? (one time, per user, etc)
There is a one-time system set up fee, a yearly maintenance fee, and a yearly user license fee.
Does PeerConnect offer peer support training?
We do not currently offer peer support team training, however, if you are just getting started building your team, we are happy to provide you with trusted resources.
Is there ongoing support, after we launch?
Each organization is assigned an Account Manager who will help with implementing, training, launching and supporting your department afterwards. Your account manager will also be able to support your department to get the most out of the system and answer any questions you may have.
Can we integrate with our CAD system?
We can integrate with CAD systems – if you are working with a company that we don’t currently integrate with, we are open to reaching out and discussing the opportunity with them.
Are there options for families to be involved?
Yes, family members can access parts of the system at no additional cost. This allows the system to become a great resource for sharing information with families.
Can we work with other departments?
Departments can choose to share their resources with others. Departments can also coactively share their support teams with other departments. This can be done 1-on-1, regionally, or state-wide.
Can we integrate our chaplains and clinicians with this?
Yes, there are options to bring your chaplains and clinicians into the system as well.
How will we know if our system is working for our members?
System admins are able to pull de-identified reports on system usage and statistics. All reports are de-identified to protect the confidentiality of individuals using the system.
What personal information do you need to get people started?
In order to create a profile we just need the first name, last name and the email of each paid user.
Do we have to add all the articles, videos, etc ourselves?
No – certain people (chosen by the system admin) have the ability to add their own resources, but there is also a collection of public resources that organizations can pull from, too.